Demo Videos

CXone FedRAMP Compliant Contact Center Solutions

Overview

In this video, we show you how government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE inContact CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.

Datasheets

CXone FedRAMP-Authorized Cloud Contact Center (PDF)

Government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.

Datasheets

NICE CXone Open Cloud Foundation brochure

NICE CXone Open Cloud Foundation powers rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally. We guarantee industry-best 99.99% availability and offer easy customisation through RESTful APIs and DEVone developer program, plus CXexchange marketplace for pre-built integrations from ecosystem partners. NICE CXone delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice SLA based on the Mean Opinion Score (MOS). We also offer the broadest level of certifications in the industry, including PCI Level 1, HIPAA, SOC 2, SOX, FedRAMP, and others.

Customer Stories

CXone Helps Check Into Cash Grow (PDF)

Check Into Cash is a national leader in direct lending, providing affordable, short-term credit solutions for consumers. They had big plans for growing their business, but their on-premise, legacy dialer was inflexible, tough to customize and expensive to upgrade. By switching to the NICE CXone, they quickly grew from just 40 agents to 135 agents making 20,000-30,000 outbound dials daily. At the same time, their service levels soared as right-party connects increased 10% and abandon rates fell to just 0.5%.