Demo Videos

CXone Engagement Manager - Demo Video

Overview

Agents want instant, real-time access to everything – including their work schedules. NICE CXone Engagement Manager provides agents with anytime, anywhere mobile scheduling to keep them in-the-know and engaged. It extends your Workforce Management with a mobile app for schedules notifications and shift trades, improving agent visibility and flexibility. Now whether they’re at their desks or on-the-go, agents can view their schedules and take action – all with a tap of a smartphone. As a native component of the CXone unified platform, administration is seamless across contact center applications.

Demo Videos

Simplify Workforce management

Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.

Webinars

A new way to work: Managing permanently remote employees

Webinars

How to make the Work-from-home contact centre work for agents, customers, and you