NICE inContact CXone Engagement Manager provides agents with anytime, anywhere mobile scheduling to keep them in-the-know and engaged. Agents want instant, real-time access to everything — including their work schedules. Engagement Manager extends your Workforce Management with a mobile app for schedule notifications and shift trades, improving agent visibility and flexibility. Now whether they’re at their desks or on-the-go, agents can view their schedules and take action — all with the tap of a smartphone. As a native component of the CXone unified platform, administration is seamless across contact center applications.
We use cookies to enhance your experience. By continuing to visit this site you agree to our use of cookies.
Privacy Policy
