CXone Engagement Manager

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Overview

NICE inContact CXone Engagement Manager provides agents with anytime, anywhere mobile scheduling to keep them in-the-know and engaged. Agents want instant, real-time access to everything — including their work schedules. Engagement Manager extends your Workforce Management with a mobile app for schedule notifications and shift trades, improving agent visibility and flexibility. Now whether they’re at their desks or on-the-go, agents can view their schedules and take action — all with the tap of a smartphone. As a native component of the CXone unified platform, administration is seamless across contact center applications.