CXone Drives Alphanumeric’s Business Continuity Amidst Pandemic

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Overview:

COVID-19 added a new challenge to Alphanumeric’s disaster recovery plans. Because it struck everywhere, the pandemic impacted all the company’s contact centers and agents worldwide. However, the “foundation of its technology arsenal,” CXone, drove a rapid and robust response: Alphanumeric didn’t miss a beat in transitioning its global workforce to working remotely in just 24 hours. It continued to serve its many customers around the globe—and even brought some new ones on board!