CXone CRM Integrations for Small Business

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Overview

NICE inContact CXone pre-built CRM Integrations for small business consolidates your customer context and contact centre controls into a single interface. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalised service. Use your CRM data to identify customers and connect them to the right agent, improving first-call resolution, average handle time and customer and agent satisfaction. Download the datasheet to learn more about CXone CRM integrations. Discover how to grow your business and reduce costs with CXone cloud contact centre software.