Datasheets

CXone Contact Center Packages

Overview

CXone Contact Center Packages for are affordable bundles of preconfigured customer experience applications providing contact centers with the right tools, right now. Modernize your contact center while future-proofing it through easy upgrades as your business grows, instantly receiving the latest improvements and features while only paying for the tools you use.

Demo Videos

Enhance your contact center experiences with CXone Agent for ServiceNow

CXone Agent for ServiceNow consolidates your customer context and contact center controls into a single interface, for more efficient agents and more personalized customer service. Watch and learn how you can use your CRM data to identify customers and connect them to the ideal agent, improving first-contact resolution, average handle time, and customer and agent satisfaction.

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Checklist: Managing Work-from-Home Agents

As your organisation navigates potential emergency situations that force agents to work remotely, NICE has your contact centre technology needs covered. But having the software capabilities to route customer interactions to agents at home is only half of the preparation equation. Your contact centre must also have a business continuity plan for other resources to make remote work a functional reality. NICE has prepared the following Remote Agent Checklist to help you prepare your agents for a productive work from home experience.