Datasheets

CXone Agent for ServiceNow Datasheet

Overview

Enhance the Value of Your CRM

Keeping contact center agents focused and productive is easier when their work takes place within the familiar CRM environment they know. CXone Agent for ServiceNow displays contact handling controls, along with contact and customer information, in a single, unified interface—their ServiceNow Console. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service to every customer. CRM data can be used to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. CXone Agent for ServiceNow deploys in hours and scales as your business needs evolve.

Datasheets

CXone Agent for Zendesk Datasheet

Enhance the Value of Your CRM Keeping contact center agents focused and productive is easier when their work takes place within the familiar CRM environment they know. CXone Agent for Zendesk displays contact handling controls, along with contact and customer information, in a single, unified interface—their Zendesk Console. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service to every customer. CRM data can be used to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. CXone Agent for Zendesk deploys in hours and scales as your business needs evolve.

Webinars

True Omnichannel Fulfills Changing Customer Expectations (Video)

Today's Contact Centers experience fundamental changes regarding the channels your customers expect to be able to use for interacting with you. Recently published NICE research – the 2018 Customer Experience (CX) Benchmark report – documents how your customers' expectations are evolving. We will share how digital channels are gaining importance, while the number of voice interactions is on the decline. Listen to hear how you can strategically use this evolution to your advantage, and which trends and predictions for 2019 you should focus on. Then, Jens Andersson from WebHelp Nordic, will share with you the changing customer expectations WebHelp observes, and explain how NICE CXone supports WebHelp to address those evolving customer needs with true Omnichannel, and simplified integration for chatbots and AI.

Demo Videos

How CXone Empowers Contact Centre Agents

Contact centre agents using NICE CXone become productive faster and are more satisfied with their job. CXone reduces training time and improves agent retention by providing all the tools agents need to productively handle ACD-routed interactions regardless of channel (email, IVR, SMS/text). Watch the video to learn how agents using CXone can streamline and personalise true omnichannel interactions to increase CSAT while the CXone MAX Agent interface boosts performance with integrated reporting, dashboards and workforce management.