Customer journey map: The new digital CX


Customers prefer digital channels now, and their journeys are complex. Better understand their digital-first preferences and the seven expectations on which you need to deliver. This visual will help you see how changing expectations and journeys impact the role of the contact center, where contact centres must now influence the end-to-end journey long before the customer reaches out to an agent.

Check out this infographic showing best practices to deliver great CX at every touchpoint in a customer’s journey.

Download the infographic now! Explore the journey.


How to deliver smarter next-gen digital experiences (inside and out)

Find out how to meet your customers at their digital doorstep with smart knowledge management self-service that reduces friction by projecting personalized content to customers seeking answers.

Demo Videos

Digital fluency done right! Smarter digital self-service experiences

Achieve the best customer experience and self-service success rates possible. See how NICE CXone is revolutionizing self-service by managing customer journeys where they really begin—starting at a search—and guiding customers to the most relevant self-service or proactive engagement with smarter bots across any channel.

White Papers

Chatbot Starter’s Guide: A comprehensive guide to chatbots

Is your contact center struggling to determine which chatbot solution is right for you? This eBook can help you cut through all the chatbot chatter. Get the comprehensive guide to learn which type of chatbot your contact center needs, common chatbot misconceptions and mistakes, and how your chatbot fits within the customer journey. Chatbots can offer nonstop, 24-7 service, but customers demand seamless transitions between self-service and agent-assisted help for full resolution. Download your copy today reveal all the insights you need to achieve chatbot success at your contact center