Contact Babel Inner Circle Guide to Remote Working, UK

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Overview

Up until very recently, the majority of UK contact centres worked in a traditional, centralised model, with fewer than 4% of agents working remotely at home on a permanent basis. Faced with the challenges of continuing to run contact centres in an environment decimated by COVID-19, many businesses are urgently implementing business continuity plans which often involve remote working. This report aims to show how to do this effectively.