Call Center Customer Experience for ClearChoice: A Whole New Level

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Overview

As the leader in performing dental implants, ClearChoice is actively growing and opening new dental centers around the U.S. ClearChoice realized their old, premise-based contact center system wasn’t able to scale with their growth, because of its inflexibility, and it was very costly to upgrade. 

The ClearChoice contact center team is comprised of a mix of 62 inbound and outbound agents who primarily schedule or confirm appointments. A third-party call center also helps with overflow and after-hour calls. With NICE inContact CXone, ClearChoice is now far more efficient, and they can handle higher call volumes internally without relying on outsourcers.