ClearChoice Takes the Customer Experience to a Whole New Level with NICE inContact CXone

Download PDF

Overview

As the leader in performing dental implants, ClearChoice is actively growing and opening new dental centers around the U.S. ClearChoice realized their old, premise-based contact center system wasn’t able to scale with their growth, because of its inflexibility, and it was very costly to upgrade. 

The ClearChoice contact center team is comprised of a mix of 62 inbound and outbound agents who primarily schedule or confirm appointments. A third-party call center also helps with overflow and after-hour calls. With NICE inContact CXone, ClearChoice is now far more efficient, and they can handle higher call volumes internally without relying on outsourcers.