Before City Furniture’s contact center moved to NICE’s CXone cloud CX platform, many of its processes were still manual, including scheduling in Excel. But since then, the company has enjoyed a whole new awareness in ways to improve—and how even small improvements can have a major impact on the business and the quality of customer care. City Furniture continues to discover the many advantages of the “awesome” CXone system.
CXone Powers Energy Company’s Success in France
Leading European energy producer recognized that customer service would be pivotal when it launched its new operation in France. That’s why the company teamed up with leading BPO Webhelp and NICE to move to the CXone cloud CX platform and a unified, scalable omnichannel contact center solution.
Delivering True Operational Agility in Times of Crisis
Meeting the needs of a community, in times of calm or crisis, requires a certain agility. Learn how 211 LA County manages real-time changes to both customer and operational needs while keeping their community at the forefront.
CXone Helps Aetna's Medicare Transition Services (Case Study)
Aetna’s Medicare Transition Services was weary of being at the mercy of its previous vendors’ limitations and time frames. But the move to NICE inContact’s CXone cloud CX platform has brought the group new-found flexibility, modernization and control. It’s also enjoying CXone’s agility and flexibility, especially as the program grows and implements new applications.