Webinars

Webinar: Build Your Contact Center CX of the Future - Take Your First Steps Today

Overview

Do you feel the pressure to improve and innovate your customer experience on top of daily operational demands? Building a best-in-class customer service team and customer-centric organization is a marathon, not a sprint. With the right tools, you can take the first steps to build your CX of the future.

In Building Your CX of the Future — Take the First Steps Today, you’ll discover the latest trends in CX and how they apply to the future of your contact center. Uncover your customized plan of action. Watch the webinar today!

White Papers

Setting the benchmark

Our latest Customer Experience (CX) Transformation Benchmark surveyed over 900 contact center leaders across the US, UK and Australia.

Webinars

Build Your Contact Center CX of the Future (Webinar)

Do you feel the pressure to improve and innovate your customer experience on top of daily operational demands? Building a best-in-class customer service team and customer-centric organization is a marathon, not a sprint. With the right tools, you can take the first steps to build your CX of the future. In Building Your CX of the Future — Take the First Steps Today, you’ll discover the latest trends in CX and how they apply to the future of your contact center. Uncover your customized plan of action. Watch the webinar today!

Webinars

2018 NICE CX Transformation Benchmark (Webinar)

In this one-hour webinar, join in to hear contact center experts unpack the report’s many discoveries, including the six dimensions of customer service and customers’ own expectations for interacting with brands, their channel preferences, and what leads to satisfaction. You’ll hear all about the only study that measures real-world consumer experiences by channel, deep-diving into satisfaction, loyalty and advocacy, including Net Promoter Score®. Hear about actual contact center transformations and best practices, too.