Webinars

Building Continuous CX Improvements in your Contact Center (Webinar)

Overview

CX Grand Slam Webinar Series: Webinar 2 of 4

Start the transformation to superior customer experience using a maturity model and a well-defined playbook. Hear from NICE CXone customers who have honed their CX swing to drive home big financial benefits.

White Papers

5 Ways to Make Outbound Communications Roar (PDF)

Today’s outbound contact centers are being used by companies for a wide range of purposes—including telemarketing, collections, surveys, fundraising, and other activities. While these activities can generate positive business outcomes, contact center agents and supervisors also need the right tools to manage outbound activities and to optimize the customer experience while keeping costs down. Using the right mix of outbound communications tools can strengthen business outcomes, particularly as a growing number of contact centers transition from being cost centers to profit centers.

Webinars

Contact Center Analytics for Business Transformation (Webinar)

The latest breed of analytics tools are capable of providing a veritable firehose of data. The question is, how can you turn that firehose into the firepower needed to drive real change to achieve your business goals? Hear from industry experts as they share key trends and insights on how analytics can be implemented in your organization in a relevant and actionable way.