Florida-based Bridgevine definitely had a disconnect. Although it had built an impressive portfolio of client brands, its contact centers were operating on an outdated platform, which lacked visibility, functionality and the ability to support a disaster recovery plan. But since its move to NICE, the company has unified its contact centers on the CXone cloud CX platform—a change that continues to drive revenue and customer satisfaction up while driving costs down.
2018 NICE Customer Experience (CX) Transformation Benchmark (Infographic)
Consumers are driving customer experience based on their experiences and perceptions. In fact, they’re transforming CX and its role in a brands competitive edge. They have a lot to say—and many have strong opinions. The results of our groundbreaking study of 2,400 consumers who reported on 4,600 recent transactions provide contact centers with important markers and milestones in the customer journey. One thing is clear: Your customers are in charge, and your contact center needs to respond!
NICE Contributes to Fast Growth of Millennial Specialty Insurance
Millennial Specialty Insurance (MSI) focuses on a niche—the multi-family housing market—and provides insurance for renters and condominiums. Having moved to NICE’s CXone cloud platform and solutions, this rapidly growing company finds its contact center more flexible, more efficient and with very satisfied agents and customers! Not least of all, CXone’s capabilities help MSI stay compliant with the requirements of a highly regulated industry.
Seamless Omnichannel CX
Learn how to empower your agents to provide a seamless omnichannel customer experience.