Be ready for anything: 3 tips to build agility into your contact center

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Overview

What if your contact center could build a productive and distributed workforce – onsite, at home, nearshore and BPO? Or conquer surprise disruptions without team burnout? Or capitalize on new opportunities with a broad mix of service options to reach more customers and serve them faster? Get agility tips for how to accomplish these objectives and prepare for whatever lies ahead. Webinar led by industry experts Cheryl Helm, Helm Communications, and Chris Bauserman, NICE inContact.