Customer Stories

Contact Center WEM: BAYADA sreamlines workflows with CXone while undergoing tremendous growth

Overview

The Rx BAYADA Needed: CXone

Providing sub-standard experience just isn’t an option for BAYADA Home Health Care’s contact center as it struggled to keep up with exploding growth in contact volume: Its agents are the the first contact for patients, families and providers, determine what services are needed and initiate care. By moving to NICE and CXone, BAYADA has managed to improved efficiency, productivity and CX—all while realizing substantial contact center cost savings.

Customer Stories

CXone Cloud Platform for Swedish Rail (PDF)

Swedish Rail: On track with CXone Its trains transport 140,000 people to various Nordic capitals every day. Its 200 advisors handle 800,000 interactions with travelers every year by phone, email, SMS and social media. But Swedish Rail’s two contact centers weren’t really working in sync—that is, until they were unified on NICE’s CXone cloud platform.

Customer Stories

CXone Helps Fossil Group Performance Leap Forward (PDF)

What happens when your company is a global fashion accessory powerhouse—but the software solutions for your 17 contact centers worldwide are completely out of style? Fossil Group turned to NICE CXone to unify its contact centers on a single cloud platform, which continues to provide a host of advantages, from empowered agents to better reporting and performance to increased customer satisfaction.

Demo Videos

The Future of Contact Center Agents (Graduation 2024) (Video)

Fast forward to the graduating class of 2024. Imagine that the role of the contact agent has transformed from a job and into a career that your parents would be proud for a successful graduate to select. CXone, the world's #1 cloud customer experience platform, can make this possible by transforming both the customer and agent experience with the most complete, unified and intelligent platform to power your contact center.