All aboard the AI train: Making the case for value


You may understand the critical role AI now plays in a contact center’s success, but agents, managers and senior leaders are a different story. Each have their own concerns – and you’re the one left to build a case that overcomes their objections and gets everyone’s AI buy-in. Discover the value of AI across the contact center and learn how to transform AI doubters into AI champions.


Build a winning case for AI in your contact center

Get answers to questions that are top-of-mind with today’s contact center leaders

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Contact Center AI explained by Pop Culture

Most the time AI is as comprehensible as R2D2’s, “Beep Bloop Blop Bleep Boops.” Can anyone explain AI and how it works—like really? But what if learning Contact Center AI were as engaging as “Blade Runner”? If understanding how it works could be less painless than how its portrayed in “2001: A Space Odyssey”? And, what if understanding AI could make you feel as empowered as the Terminator? It can. Download the eBook to learn how AI works through pop culture and movie examples of AI, and “Come with me if you want to learn…” about contact center AI, including: • What is AI—and what isn’t it? What can AI do? • Learn how AI makes computers talk conversationally, understand and learn • Get a grasp on concepts like machine learning and natural language processing • Learn what movies get right (and wrong) about Contact Center AI • Plus, see if you can identify all the iconic references Download the eBook now! Popcorn not included.


Successful chatbots: Customers and experts share the secret sauce

It takes a lot of variables to make chatbots successful – their success depends on the satisfaction of customers, agents and the contact centers that implement them. Our contact center leaders and chatbot experts share the “secret sauce” and reveal insights into the latest chatbot data and research; tips and best practices; and best use cases. Learn how to successfully join the 40% of contact centers planning to invest in customer-facing AI this year.