AI has the potential to be one of the most transformative contact center technologies. However, many Contact Center leaders are unsure of when, where or why to implement AI. Is AI to be used simply to lower cost and increase efficiency? Which contact center applications are the best suited for AI? Which AI applications are ready, and which need more time to mature? Without a clear road map to AI implementation, contact centers will fail to realize the full potential of what AI can deliver.
The Ultimate Contact Center Guide (PDF)
Looking to find and unlock hidden secrets that drive rapid or sustained growth? As revenue targets trend upwards without corresponding budget increases, many businesses have zeroed in on the need to optimize customer service to help foster growth. That places the contact center operation front and center in helping the enterprise meet desired revenue goals. Too often, however, companies focus on finding and winning new customers -- not the best growth strategy if you ultimately lose them! While attracting new customers is certainly a part of the equation, your current customer base, if treated and approached properly, can be a steady source of new revenue.
Accurate forecasting with artificial intelligence
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Conversational AI for Call Centers | CXone
The next big thing in customer experience (CX) is conversational artificial intelligence (AI) and machine learning (ML), which promises to deliver the highly personalized, data-driven digital experiences that customers will require as these new technologies permeate contact centers and customer service organizations over the next few years. But where do you start and how do you plan for this seminal transition?