Artificial Intelligence (AI) is fast becoming one of the most transformative technologies of our time. Business leaders increasingly want to understand what the costs and benefits are of building a “cognitive contact center”. In this paper, Art Schoeller, VP and Principal Analyst for Forrester Research summarizes research commissioned by NICE inContact and discusses how AI could be infused into many new and existing contact center applications including chatbots, quality assurance, workforce management, and call routing.
Cheat sheet for building the best chatbot
If you’re looking for a way to begin leveraging AI technologies in your contact center, look no more. Watch our webinar, Effortless AI for Contact Centers: Guidelines and Framework for IT, and you’ll get an IT framework and guidelines for AI implementation you can begin using right now. We’ll help you start your contact center’s AI journey, exploring critical areas that include everything from executing pilots to identifying use cases to evaluating AI technology, measuring success—and more.