Demo Videos

NICE inContact CXone ACD/IVR Optimizes Real-Time Interaction Management

Overview

NICE inContact CXone ACD/IVR ensures customer requests are resolved with self-service or quickly routed to qualified agents. It provides a universal queue for real-time interaction management, and a consolidated interface with a seamlessly integrated IVR for routing strategies across all supported channels. Unlike complex competitor solutions, CXone ACD/IVR enables anyone from business user to workflow programmer to optimize routing and queueing in changing business situations.

Video - ACD/IVR Overview Demo
White Papers

Choose the Right Cloud Contact Center Solution (PDF)

Criteria to use when evaluating and choosing a cloud contact center vendor.

Demo Videos

CXone ACD | Contact Center ACD IVR

Match Customers to the Right Agent Every Time Build a strong core for your contact center operations using CXone ACD. Our skills-based routing approach lets you optimize interactions by delivering your customers to the right agent or method of service quickly and effectively, regardless of contact channel. An easy-to-use interface lets you manage queues, monitor interaction quality, communicate with agents, generate custom reports to help in agent performance and customer experience improvement, and much more.

Webinars

IVR: Make it Work for You and Your Customers (Webinar)

Learn the facts about IVR and if self-service really saves money? This webinar will answer those questions and more as you take a closer look at the challenges and benefits of the IVR.