ACD/IVR improves 2-1-1 San Diego

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The inContact ACD/IVR helps 2-1-1 San Diego monitor calls and improve customer service. Like other 2-1-1 centers, inbound calls can increase during an area disaster. inContact’s Workforce Management tool allows 2-1-1 San Diego to schedule enough agents so they can quickly help people in need. Agents get to calls faster and complete calls more efficiently.