What do citizens expect when they contact government agencies? The same smooth, easy interactions they’re accustomed to with well-known national brands! That was a tough order for local and state agencies—until now. Find out how moving to the cloud can move your agency’s contact center forward—and help you provide exceptional experiences for your citizens.
How to deliver gold standard customer service
Discover best practices for implementing a cloud-based contact center solution that can transform frustrated constituents into satisfied customers.
CXone FedRAMP-Authorized Cloud Contact Center (PDF)
Government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.
Cloud-based Contact Center Solutions (PDF)
While it is possible to deliver a great personalized experience to customers without technology when a company is small, it is not as easy once the business gains scale. When this occurs, it is time to transition from an informal service/sales organization to a more structured operating department that utilizes best practices and systems to achieve company goals cost effectively. This paper will help Operations and Contact Center leaders build a compelling business case to make the needed investments in the contact center.