Transform Your Contact Center with the Cloud
If your contact center remains anchored to a premises-based system, your ability to effectively serve customers also remains constrained and inflexible. Moving your contact center to the cloud helps you move beyond expensive and inflexible technology infrastructure and gives you optimal business agility. When it comes to cloud experience, NICE inContact leads the industry in number of deployments and functionality that includes:
• Omnichannel routing and automatic call distribution (ACD)
• Ability to change contact flows on the fly
• Easy CRM integration with screen pops and data-driven routing
• Customer self-service with cloud Interactive Voice Response (IVR)
Increase quality, and your business, in the cloud.
Learn how you can control your costs with a pay-as-you-go, cloud-based contact center service.
ACD/IVR Overview Demo (Video) | Call Center Software
NICE inContact CXone ACD/IVR ensures customer requests are resolved with self-service or quickly routed to qualified agents. It provides a universal queue for real-time interaction management, and a consolidated interface with a seamlessly integrated IVR for routing strategies across all supported channels. Unlike complex competitor solutions, CXone ACD/IVR enables anyone from business user to workflow programmer to optimize routing and queueing in changing business situations.