NICE inContact Technology Helps 211 LA County Meets Critical Needs

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Overview

As the lifeline for LA County’s most vulnerable, at-risk populations and disaster central for all of LA County’s 10 million residents, 211 LA County has 60 highly trained representatives answering half a million calls a year, 24/7. NICE inContact technology and especially its workforce management solutions are central to 211 LA County’s ability to serve the millions who rely on this connection for critical services.