When a crisis hits nationwide 2-1-1 contact centers need to be available 24/7 to provide guidance and support to people in need. NICE call center solution gives 2-1-1 centers the ability to adapt to the increase in call volume, the flexibility to answer calls anywhere at any time, and deliver real time metrics to manage the call center and agents for better response times that will increase the customer experience during a disaster.
Contact Center Agent Productivity Enhancement (Video)
NICE enhances agent productivity at 2-1-1 Hudson Valley.
CXone Empowers 2-1-1-Impact (PDF)
When a flood hit, this emergency response organization quickly scaled operations while reducing queue times.