Category: General

9 blogs
3 tips for successful customer data management

3 tips for successful customer data management

Customer data governance is important for ensuring data is useful, standardized, and safeguarded. And to get maximum value from that data, businesses should implement initiatives that use customer data to know their customers better, improve CX, and enhance the customer journey. According to Gartner’s 2020 CEO Survey, 80% of businesses plan to increase their spending on digital technology. These organizations are positioning themselves to capitalize on the value of customer data.
the scariest contact center digital transformation pitfalls to avoid

The scariest contact center digital transformation pitfalls to avoid

If you need help escaping the monsters lurking in plain sight that want to spend your digital transformation strategy and change management, the eBook Change management blueprint for contact center digital transformation can make the process easier. It’s even easier when you work with NICE CXone, which offers Business Transformation Consulting services to help navigate the transition.
customer satisfaction is the key to success and the contact center plays a vital role

Customer satisfaction is the key to success and the contact center plays a vital role

In 2021, customer satisfaction is the competitive battlefront. Businesses today face unprecedented amounts of competition as they try to differentiate themselves on the customer service experience. This is true even of niche businesses. Everyone is competing for customers, and you need to have more than just great products if you hope to survive and thrive in today’s world. One of the top three goals at the forefront of any business should be customer satisfaction (CSAT). In the contact center, CSAT is the number one metric to watch as part of a complete performance measurement program.