Category: Customer Experience

534 blogs
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NICE CXone CMO recognized by DM News in the Marketing Hall of Femme

On March 22, Mariann McDonagh, Chief Marketing Officer at NICE CXone, is being honored as an inductee to the Direct Marketing News Marketing Hall of Femme. With this recognition, Mariann is among an elite group of marketers who are setting the standard for marketing professionals. According to Direct Marketing News, “Powerhouse brands have much in common: dynamism, flexibility, incisiveness, intelligence....

What You (and Your Contact Center) Need to Know About PCI DSS

The popularity of credit and debit cards in today’s society alongside the prevalence of identity theft has led to a recent uptick in interest surrounding the Payment Card Industry (PCI) Data Security Standard (DSS). As you look to secure and protect the data your contact center records, it’s important to understand the PCI DSS and its specific...