Transforming customer experiences

The NICE inContact Blog

Category: Cloud Security

2 blogs
Burning Questions: PCI Compliance in the Contact Center

Burning Questions: PCI Compliance in the Contact Center

The news cycle is full of stories about data breaches and cybersecurity threats, including massive attacks on well known enterprises such as Marriott, Equifax and Yahoo. In most cases, it is personal information that is leaked, but those problems compound for both users and companies when payment information is exposed.
How and Why to Manage the Move to a Virtual Contact Center

How and Why to Manage the Move to a Virtual Contact Center

The adoption of cloud vs. on-premise software to manage the contact center is a door-opener for businesses. It grants them the keys they need to transition from on-site to fully virtual operations. And a virtual contact center, in which agents work remotely rather than in a brick-and-mortar facility, has many benefits for both the organization and its agents.
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