Transforming customer experiences

The NICE inContact Blog

Category: AI

18 blogs
An Increasingly Digital First World

An Increasingly Digital-First World

As with so many things, 2020 is different. For many, back to school means back to video conferencing, either full or part time. The same is true for parents. The end of vacation means back to the desk, in front of a camera most of the day. The paradigm extends to other parts of our lives. The COVID-19 pandemic has catapulted telehealth forward by decades in a few months. Teladoc, global leader in virtual care, reports telehealth visits up 203% in the second quarter of 2020 compared to last year.
Best Practices for Improving CSAT in your Contact Center

Best Practices for Improving CSAT in your Contact Center

Customer experience (CX) is the new tool for competitive differentiation and every company large and small is investing in creating better experiences for their customers. NICE inContact Global CX Benchmark study, 2019 shows that great service can build brand loyalty among 81% of customers and turn 87% of them into advocates. So, the case is built to show that there is true Customer Life Time Value (CLTV) in driving better CX.